Your satisfaction is very important to us. If you order something from us and are not satisfied with the product or service you purchased, we will make every effort to ensure your satisfaction. For instructions on how we handle returns, exchanges, and to find out about any exceptions, as well as your rights of cancellation, read our Return Policy below.
Defective or Damaged Items
Orders are packed with great care. If you should receive an order in broken or damaged condition, please contact us immediately for instructions. In the event that a UPS claim is made for damage to merchandise, the original packing material must be held for 14 days for inspection by UPS. Please contact us immediately at firstname.lastname@example.org if this occurs.
Damage claims must be reported to us in writing within 7 days of delivery of merchandise to shipping address.
Our Return Policy covers returns of products purchased on our Shop Site only. We will only accept products in new or “like new” condition and returned (postmarked) in original packaging within 30 days of delivery date to shipping address. Please contact us prior to shipping a return to advise us you intend on returning an item. Once we receive and inspect item you wish to return, a confirmation that your item has been accepted for return will be emailed to you. Only then will a refund for the item be credited back to the original form of payment.
We currently do not cover return shipping for standard, undamaged returns.
Exchanges are only accepted for select items. Because inventory changes quickly, and returns for items can take several days to process, we cannot guarantee the availability of your desired products. We recommend you contact us and inquire about the availability of the product you wish to exchange for. In most instances, a return of an item in new or “like new” condition, then the purchase of the desired product will be acceptable.
Refusal of Delivery
If you wrongfully fail to take delivery of the order/package, we are under no obligation to refund the price. Items may only be returned to us under the specified terms explained above.
Fulfillment mistakes that we make, resulting in the shipment of incorrect product to you, will be accepted for return 30 days from the date of purchase, with shipping being paid for by us.
Our return policy is subject to change without notice.
Your satisfaction is very important to us, and we will make every attempt to resolve any issues you may have. Please feel free to contact us at email@example.com, or call us at (310) 955-4436, M-F 9:00am-4:00pm (PST).